Effective Date: May 7, 2025
At Connex Expert, we aim to deliver your products in a timely and secure manner. This Shipping and Delivery Policy outlines the terms and conditions related to product delivery.
1. Shipping Coverage
We currently ship to most locations across India. For remote or out-of-delivery areas, shipping availability will be confirmed during checkout or via direct communication.
2. Shipping Timeframe
- Order Processing Time: 1–2 business days
- Delivery Time: 3–7 business days from the date of dispatch (may vary based on location)
- Orders are processed Monday through Saturday, excluding public holidays.
Please note: During peak periods or unforeseen circumstances (weather, strikes, etc.), deliveries may be delayed.
3. Shipping Charges
- Standard Shipping: Charges will be calculated at checkout based on your location and order value.
- Free Shipping: May be available on orders above a certain amount, as indicated during promotions or offers.
4. Order Tracking
Once your order is shipped, you will receive an email or SMS with a tracking number and a link to track your shipment. If you do not receive tracking details, please contact us.
5. Delivery Attempts
Our courier partners will make up to 3 delivery attempts. If the delivery fails after the final attempt, the product will be returned to our warehouse and a re-delivery charge may apply.
6. Damaged or Missing Items
Please inspect your order upon delivery. If the package is damaged, tampered with, or if any item is missing, notify us within 48 hours with photos and order details at:
Email: contact@connexexpert.in
Phone: +91 7217609217
7. Address Accuracy
Please ensure your shipping address, phone number, and pincode are accurate. We are not responsible for failed deliveries due to incorrect or incomplete address information.
8. Contact Us
For questions related to shipping or delivery, reach out to:
Connex Expert
Phone: +91 7217609217
Email: contact@connexexpert.in
Address: Najafgarh, New Delhi – 110043